Privacy Policy
Active Trekking Privacy Policy
We care deeply about your privacy. This policy explains how we collect, use, and protect your personal information when you travel with us. Your data is important, and we treat it as confidential and secure at all times.
If you have any questions, please contact us at info@activetrekking.com, call us at +51 920 729 953, or visit us at Av Ayahuayco 284, Cusco 08002, Peru.
Personal Information
The personal details we request when you book a trip with Active Trekking may include your full name, date of birth, gender, home address, phone number, nationality, email address, emergency contact details, passport information, and accommodation preferences. We use this information to secure all the permits, tickets, and hotels needed for your journey.
When you reserve a tour, Active Trekking must arrange Machu Picchu permits, train tickets, and hotel reservations. To do this, we may need to share some of your information with government offices, train companies, and other service providers. By booking travel services with us, you agree that Active Trekking may use and share your personal information as necessary to provide the services you have chosen.
Other uses of your personal information
Active Trekking also processes your IP address and uses session cookies when you visit our website or blog. This helps us understand how visitors use our site and allows us to improve our services and your online experience.
When you make a booking, Active Trekking collects your email address and other contact details. We use this information to complete your reservations, send confirmations, and keep in touch with you about important updates related to your tour.
Travel partners
Active Trekking may also receive your information from trusted travel partners if you book through them. In these cases, you will still be asked to provide the personal details required to confirm your reservation and secure your permits. Please remember that we cannot confirm tours such as the Inca Trail or Machu Picchu tickets without accurate passport information.
Newsletters
If you visit our website and choose to subscribe to our newsletter, Active Trekking will send you helpful information about traveling in Peru, destination ideas, special promotions, and optional upgrades for your trip.
You can unsubscribe at any time if you no longer wish to receive these messages, or you can contact us directly at info@activetrekking.com.
Transfers of data outside of your country
If you live in the USA, EU, UK, Canada, or any other country, please note that your personal information will be transferred to Peru so we can organize your trip. Some countries outside the EEA may not have the same data protection laws. However, Active Trekking will take reasonable steps to keep your information safe and respect your privacy rights.
Legislation
Active Trekking may collect, use, store, or share your personal data when required to comply with the law or to protect our guests and partners, including:
- Responding to a search warrant, court order, or other valid legal request
- Investigating, preventing, or helping to stop illegal or fraudulent activities
- Protecting the rights, property, and safety of Active Trekking, our travelers, and our partners
How we store your personal information
We store your information on secure servers, and access is limited to authorized staff who need it to arrange your travel services. Active Trekking will never sell your personal information to third parties. We use it only to deliver and improve the services you book with us.
How to modify or delete personal data
You have the right to ask us to update, correct, or delete your personal information. Once your trip is completed and any legal or administrative obligations are fulfilled, we will remove your data if you request it. To exercise these rights, please contact us at info@activetrekking.com.
Photo rights
Active Trekking may use photos or videos taken during our tours for promotional or commercial purposes, such as on our website, social media, or brochures, without additional payment or compensation to travelers.
If you appear in a photo or video and would like us to remove it, let us know and we will do our best to delete it from our platforms.
Cookies
Active Trekking uses cookies to make our website easier to use and to improve your browsing experience. Cookies help us remember your preferences and understand how visitors interact with our site.
If you choose not to accept cookies, some features of our website may not work as intended.
Modification of Privacy Policy
Active Trekking may update this privacy policy from time to time to reflect changes in our services or in applicable laws. If we make important changes, we may inform you by email or by updating the information on our website.
If you have any questions or concerns about this policy or how we handle your data, please contact us at info@activetrekking.com.
